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Belfast Planning Service

Coronavirus update

Updated: Thursday 11 June 2020

We are operational other than the services listed below and are processing planning applications from receipt to decision.

While our service continues to operate, some of our staff are furloughed until 30 June, which may impact on our service delivery and our ability to respond as quickly as usual.

Please continue to contact us as outlined below during this period and we will resolve any issues as quickly as possible.

New applications

We ask you to submit new applications by email to, following our guidance document. Download guidance document (PDF 901KB)

Applications can continue to be submitted by post to Belfast Planning Service, Ground Floor, Cecil Ward Building, 4-10 Linenhall Street, Belfast, BT2 8BP. However, as the majority of staff are working remotely, postal applications are taking longer to process than emailed submissions. Please note that as the office is closed to the public, we are unable to accept hand delivered applications.

The following parts of our service are only partially available:

  • We are now undertaking site visits using a risk-based approach. If we need to enter private land to carry out a site inspection, we will contact the applicant or agent to make arrangements. Social distancing rules will be applied at all times. We are not undertaking site visits which involve entering an occupied building due to government restrictions which protect the health and safety of staff and public.
  • Duty Planner is now operating as a remote service contactable by email or telephone.
  • Hard copy planning applications submitted by post are being dealt with more slowly because of limited access to the office. We strongly encourage customers to submit new applications, amended plans and pre-application discussions by email, following the advice in our guidance document. Download guidance document (PDF 901KB)

The following parts of our service are unavailable: 

  • We are unable to receive applications delivered by hand because the office is closed to the public.
  • We are unable to provide face-to-face meetings due to social distancing, however, we are providing a virtual meeting service.
  • Customers are unable to view planning application files and other information in the office, which is closed. Applications, including plans and supporting information, are available to view online on the NI Planning Portal website. If you are unable to access the Planning Portal please contact us by email at or by calling 02890 500 510 and we will assist you.

If you have submitted an application by email and have not received an acknowledgement within five working days, please contact us by emailing We are unable to acknowledge applications submitted by post.

How to contact us

Please send all correspondence by email to, as this will ensure it is processed as quickly as possible. You should use this email address for submitting new applications, requests for general planning advice or updates on the status of a current planning application. Please include brief details of your enquiry, including your name, address and a contact telephone number and where relevant, the planning application reference number.

Alternatively, if you do not have access to email, please telephone 028 9050 0510 to speak to someone who will log your details and arrange for an officer to contact you.

If you have any other issues that you would like to raise and, most importantly, potential solutions for overcoming these, please let us know by emailing


We are responsible for delivering planning functions in Belfast. This involves:

Our public office, located at 4-10 Linenhall Street, is open from 9am - 5pm, Monday to Friday.

Telephone : 028 9050 0510

From here you can pick up, submit and check the status of an application form, pay fees, and ask to see our duty planning officer for general planning advice.

Regionally significant planning applications 

The Department for Infrastructure has responsibility for dealing with planning applications that have regional significance. 

If you have a query relating to a regionally significant planning application you should contact the Department directly. Call 0300 200 7830 or email

Contact us
Belfast Planning Service
028 9050 0510
Belfast Planning Service
Ground Floor
Cecil Ward Building
4-10 Linenhall Street