This accessibility statement applies to www.belfastzoo.co.uk. This website is run by Belfast City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300 per cent without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand and it is approved by Plain English Campaign (link opens in new window) on an annual basis. AbilityNet (link opens in new window) has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- our online forms and zoo map are difficult to navigate using just a keyboard or screen reader.
Feedback and contact information
If you need information on this website in a different accessible format, for example large print, easy read, audio recording or Braille:
- email email@example.com
- call 028 9027 0511
We’ll consider your request and get back to you in ten working days.
Reporting accessibility problems with this website
We want to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, email us at firstname.lastname@example.org
Please tell us what part of the website you are visiting, what you are trying to do and what is preventing you from doing what you need to do. If possible, please tell us what device and which browser you’re using. We will get back to you within three working days.
The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how we respond to your request or complaint, please call ECNI on 028 9050 0600 and ask to speak with one of their Discrimination Advice Officers in their Legal Division, or email email@example.com
We provide a video relay service for people who are deaf, hearing impaired or have a speech impediment. You can access this online or at Belfast Zoo. Find out more about this service.
Belfast Zoo has audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) or Irish Sign Language (ISL) interpreter.
Technical information about this website’s accessibility
Belfast City Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the WCAG 2.1 AA standard due to some non-compliances, meaning there’s an accessibility problem with some areas.
The content listed below is non-accessible for these reasons:
Non-compliance with the accessibility regulations
‘Silktide’ is an automated accessibility testing tool, which Belfast City Council uses.
An accessibility report on 21 September 2021 from Silktide highlights the following issues on some of our website pages:
- Some pages scroll in two dimensions on small screens (WCAG AA 1.4.10)
- Some of our link text is the same for different destinations (WCAG A 2.4.4)
We plan to fix these by November 2021.
Some online forms are difficult to navigate using a keyboard or a screen reader because some form controls are missing a ‘label’ tag. To address this, we are rebuilding and republishing our online forms to make them accessible by November 2021. Should you need any help with carrying out a task on our website, please contact Belfast Zoo on 028 9077 6277 or email firstname.lastname@example.org
We welcome feedback from customers to assist them with improving accessibility. If you have any comments, please email email@example.com
What we’re doing to improve accessibility
We are using some automated checks to alert us if something falls below the standard.
Preparation of this accessibility statement
This statement was prepared on 21 September 2021. We will continue to review our accessibility status on a monthly basis and update the statement when needed.
We tested this website on 21 September 2021. We carried out our own testing using automated accessibility testing tool Silktide. We scanned over 800 pages of this site.