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Accessibility statement

This accessibility statement applies to This website is run by Belfast City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts 
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand and it is approved by Plain English Campaign (link opens in new window) on an annual basis. AbilityNet (link opens in new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • our zoo map is difficult to navigate using just a keyboard or screen reader.

Feedback and contact information

If you need information on this website in a different accessible format, for example large print, easy read, audio recording or Braille:

We’ll consider your request and get back to you in ten working days.

Reporting accessibility problems with this website

We want to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, email us at

Please tell us what part of the website you are visiting, what you are trying to do and what is preventing you from doing what you need to do. If possible, please tell us what device and which browser you’re using. We will get back to you within three working days.

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how we respond to your request or complaint, please call ECNI on 028 9050 0600 and ask to speak with one of their Discrimination Advice Officers in their Legal Division, or email

We provide a video relay service for people who are deaf, hearing impaired or have a speech impediment. You can access this online or at Belfast Zoo. Find out more about this service.

Belfast Zoo has audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) or Irish Sign Language (ISL) interpreter.

Technical information about this website’s accessibility

Belfast City Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance status 

This website is partially compliant with the WCAG 2.1 AA standard due to some non-compliances, meaning there’s an accessibility problem with some areas.

Non-accessible content

The content listed below is non-accessible for these reasons:

Non-compliance with the accessibility regulations

‘Silktide’ is an automated accessibility testing tool, which Belfast City Council uses.

An accessibility report on 10 August 2022 from Silktide highlights the following issues on some of our website pages:

  • Some controls do not change appearance when they are selected (WCAG AA 2.4.7)
  • Some form controls do not contrast sufficiently with their surroundings (WCAG AA 1.4.1)
  • Some text does not have a very high contrast (AAA) (WCAG AAA 1.4.6)     

We aim to fix these by October 2022.

Should you need any help with carrying out a task on our website, please contact Belfast Zoo on 028 9077 6277 or email

Ongoing development

We welcome feedback from customers to assist them with improving accessibility. If you have any comments, please email

What we’re doing to improve accessibility

We are using some automated checks to alert us if something falls below the standard.

Preparation of this accessibility statement 

This statement was prepared on 21 September 2021. We will continue to review our accessibility status on a monthly basis and update the statement when needed.

We tested this website on 10 August 2022. We carried out our own testing using automated accessibility testing tool Silktide. We scanned 300 pages of this site.

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